At Dholera SIR (hereinafter referred to as “we”, “us”, “Dholera SIR” etc.), a company incorporated under the provisions of Companies Act, 1956, having our registered office at J Joshi House 29 / A, Pragati Society, Opp. Mira Cinema, Bhairavnath, Maninagar, Ahmedabad – 380028. We value your trust and respect your right to privacy.
Personal Data, means and includes, any data relating to identified or identifiable living person (‘data subject’ here in referred as you/your’) including but not limited to, name, address, mailing address, telephone number, email ID, bank account details including details linked to credit/debit payment instruments, information about your mobile phone, any personal details that may have been voluntarily provided by the customer, whether to Unique Identification Authority of India (UIDAI), Credit Information Bureau of India Limited (CIBIL) or any other agency including any other Credit Information Companies (CIC).
We collect information about you or your usage to provide better services to all of our users. We collect information in the following ways:
When you download our mobile application or use our hybrid application (related to our various services) we collect the below information, but not limited to -
Dholera SIR does not collect Personal Data about individuals except when such individuals specifically provide such data on a voluntary basis. Upon such voluntary disclosure of Personal Data, we may further verify, collate or receive data about you from publicly and commercially available sources (as permitted by law), which we may combine with other data we receive from you. We may also receive data about you from third-party social networking services if you are already connected with those services.
We may process your data because :
We use Personal Data to provide you with solutions you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, assess your interest in our services, inform you about offers, products, services, updates, customize your experience, detect and protect us against errors, fraud and other criminal activity, enforce our terms and conditions, etc.
We may also use your Personal Data to send you offers regarding various services/facilities which Dholera SIR or its group companies may, from time to time, launch. Your consent will be taken before we send you any such communication.
We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Dholera SIR . Since the surveys will be optional, any Personal Data you provide will be voluntarily given by you. All such data shall be transmitted and stored by us in an encrypted manner in accordance with all applicable laws to ensure the secrecy and confidentiality of the Personal Data and such Personal Data shall not be shared or used except as contemplated here in.
Some of our Web pages utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect data about Web site activity. Some cookies and other technologies may serve to recall Personal Data previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Web site.
We restrict access to your Personal Data to employees who we believe reasonably need to know that data in order to fulfil their jobs to provide, operate, develop, or improve our products or services.
Dholera SIR does not rent, sell, or share Personal Data about you with other people or non-affiliated companies except:
a) to provide products or services you’ve requested,
b) when we have your permission,
c) or under the following circumstances :
Our Services may link to third-party websites/applications and services that are outside our control. Further, Dholera SIR , its group companies, its affiliates, and their directors and employees (“Dholera SIR”) accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or exemplary loss, damage or expenses) from your use of any application or any site or inability to use by any party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, omission, interruption, imperfection, fault, mistake or inaccuracy with any online application, its Contents (material, information, data, money market movements, news items, etc.) or associated services, or due to unavailability of any application or any part thereof or any Contents or associated services even if Dholera SIR Group are advised of the possibility of such damages, losses or expenses.
To use the Site/Application you agree that you must be the minimum age (described in this paragraph below) or older.
The minimum age for these purposes shall be 16, however if local laws require that you must be older in order for Dholera SIR to lawfully provide the services in the Site/Application to you then that older age shall apply as the applicable minimum age.
In all jurisdictions outside the European Union, if you are under the age of 18 or the age of majority in your jurisdiction, you must use Dholera SIR under the supervision of your parent, legal guardian or responsible adult.
Your Personal Data processed by Dholera SIR are kept in a form which permits your identification for no longer than is necessary for the purposes for which the Personal Data are processed in line with legal, regulatory, contractual or statutory obligations as applicable.
At the expiry of such periods, your Personal Data will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.
We also provide you with the ability to control your Personal Data in accordance with European Union’s General Data Protection Regulation, which includes the right to access, modify, erase, restrict, transmit, or object to certain uses of your data.
You have the ability to update your profile and related Personal Data at any time. Also, you may review, update, correct, delete or object your Personal Data collected through the website/applications or service by e-mailing us at email@example.com
If you have privacy concerns regarding access to or the correction of your Personal Data, please contact us at the contact information mentioned within the section called “Data Privacy Issues and Whom to Contact” of this policy.
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data that you have provided to us.
While the majority of questions and issues related to access or requests can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within 30 days.
Dholera SIR makes sure at all times to implement reasonable security practices and procedures (such as managerial, operational, physical and technical) for the purpose of protection and safeguarding of your Personal Data as the same is of vital importance to Dholera SIR . At Dholera SIR , we are strongly committed to protecting the personal and financial information that you submit to us.
Lastly, you are requested to help us protect your data privacy by maintaining the secrecy of the username and password you use for any of our Services.
Dholera SIR operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Dholera SIR monitors and records comments and posts made on these channels about Dholera SIR in order to improve its products and services.
Please note that you must not communicate to Dholera SIR through such social media sites the following information
Dholera SIR is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. Dholera SIR is only responsible for its own use of the Personal Data received through such sites
Consent is often referred to as an individual’s choice to “opt-in” or “opt-out” the use of their Personal Data and is usually obtained by a “check box” or signature confirming the individual understands and agrees to the processing of their Personal Data. At times, express written consent from you may be required based on the information processing activity. Whenever required, we take consent from you prior to:
If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with Dholera SIR news and latest information on services and receive such marketing materials, please send an email to firstname.lastname@example.org
However, such withholding of information or withdrawal of consent may result in us not being able to provide services and facilities and we reserve its right to take appropriate action with respect to any obligations or in relation to any contract under which such Personal Data was sought.
We will update your preferences as soon as reasonably practical. However, do note, if you opt out of our emailing list, as described here, we may not be able to remove your Personal Data from all databases of Dholera SIR or other 3rd parties. For that, you would need to raise a request to erase your data as mentioned in the above section (control over your information).
Dholera SIR shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. Dholera SIR does not store any Credit\ Debit card details. Any other personal and sensitive Personal Data shared by you which is not asked by Dholera SIR during registration, either mandatorily or optionally; accounts to wilful and intentional furnishing; and Dholera SIR will not be liable for breach of such information.
Please note that Dholera SIR retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all data provided on or via this web site/applications (including all texts, graphics and logos).